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NorTrac Mini Excavator Review and Insights |
Posted by: MikePhua - 06-28-2025, 02:52 PM - Forum: Operator Talking
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I recently acquired a NorTrac Mini Excavator and wanted to share my thoughts and experiences with it. After doing extensive research and considering different models, I decided to go with the NorTrac brand, which seemed to offer good value for money. Here's a summary of my experience so far.
Purchase Decision
I chose the NorTrac Mini Excavator because of its affordable price, strong performance reviews, and versatile capabilities. The model I purchased was specifically designed for both residential and small-scale commercial tasks. The compact size of the machine made it ideal for tight spaces and the type of work I needed to complete.
Initial Impressions
Upon receiving the machine, I noticed that it was well-packaged and the assembly was fairly simple. However, the user manual could have been more detailed, especially for first-time operators. Some of the instructions were a bit vague, but after some trial and error, I was able to get the machine up and running.
Performance and Capabilities
The NorTrac Mini Excavator has impressed me with its performance. Despite being smaller than some other excavators, it offers solid digging power and good lifting capacity. I've primarily used it for trenching, small demolition jobs, and landscaping tasks. The hydraulics work efficiently, and I haven't encountered any significant delays or issues when operating the controls.
The machine's maneuverability in tight spaces is its standout feature. Whether it's working in narrow paths or confined areas, the excavator is agile and can easily navigate around obstacles. It has a smooth operating system, and the controls are responsive, making tasks much easier and faster.
Issues and Maintenance
While the machine has performed well overall, there have been a couple of issues that I encountered after some use:
- Track Tension: Similar to other mini excavators, I had to adjust the track tension after some usage. If the tracks are too loose or tight, it can lead to operational problems like slipping or jerking during use.
- Hydraulic Leaks: There were some minor hydraulic leaks around the bucket cylinder. This was fixed with some seal replacements, which were fairly inexpensive and easy to do.
- Starting Issues in Cold Weather: The machine can sometimes struggle to start in colder temperatures, especially if it's been sitting idle for a while. I’ve found that using a battery maintainer during the off-season helps alleviate this issue.
Final Thoughts
Overall, the NorTrac Mini Excavator has been a solid addition to my equipment lineup. It's affordable, compact, and performs well for small to medium tasks. While it’s not the most powerful excavator on the market, it certainly delivers good value for its price. As long as you stay on top of routine maintenance, the machine can handle a variety of jobs with ease.
If you’re in the market for a mini excavator and are on a budget, I would definitely recommend considering NorTrac. It’s a great entry-level option for both DIY projects and smaller commercial tasks. However, as with any equipment, it's important to monitor performance, keep it well-maintained, and address issues promptly to ensure longevity.
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NT45 Excavator Track Falling Off Issue and Solutions |
Posted by: MikePhua - 06-28-2025, 02:49 PM - Forum: Operator Talking
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Recently, I encountered an issue with my NT45 excavator, particularly with the tracks frequently falling off. This problem has been quite frustrating. To help others who may face similar issues, I've compiled my experience and solutions to address this problem.
Problem Description
While using my NT45 excavator, the tracks repeatedly came off, especially when working on more complex terrains. Track detachment not only affects work efficiency but can also cause damage to the equipment, which makes the job very inconvenient. Initially, I thought it was a quality issue with the tracks themselves, but after some inspection, I realized that the problem might be related to track tension adjustment.
Possible Causes
- Incorrect Track Tension: If the track tension is either too loose or too tight, it can cause the track to fall off. When it's too loose, the track shifts excessively during operation and is more likely to derail. If it's too tight, the friction between the track and the axle increases, which can cause excessive wear on the track and lead to detachment.
- Ground Conditions: Soft or slippery ground, especially muddy sites, can cause the tracks to become unstable and fall off. The weight and load of the excavator also exacerbate this issue.
- Track System Wear: After prolonged use, the rollers and drive wheels in the track system may become worn, preventing the track from maintaining stable tension.
My Solutions
- Check and Adjust Track Tension: Following the machine's manual, I adjusted the track tension to ensure it's neither too loose nor too tight. Regularly checking the tension is necessary to maintain track stability.
- Clean the Tracks and Drive System: I regularly check for debris such as dirt or stones that could block the rollers and drive wheels. If any debris is found, I clean it immediately.
- Replace Worn Parts: I inspected the track rollers, drive wheels, and the track itself for any significant wear. Any damaged parts were replaced promptly. This is an important step in preventing the track from detaching.
- Use Professional Lubricants: I started using appropriate lubricants for the track system, which helps reduce friction and maintain the stability of the track system.
Conclusion
By making the above adjustments and checks, the track issue on my NT45 excavator has been significantly mitigated. While track detachment might seem like a simple problem, if not addressed in time, it can affect the overall performance of the equipment. I hope my experience helps those facing similar issues to keep their excavators in good condition and ensure efficient operations. If track detachment continues to be a problem, I recommend contacting a professional repair service for further inspection.
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Excavator Digging Experience: A Fun and Productive Trial |
Posted by: MikePhua - 06-28-2025, 02:42 PM - Forum: Operator Talking
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Recently, I had the chance to try out my excavator and do some digging. It was a casual session, just to get a feel for the machine and practice a bit. Here’s a summary of my experience, the challenges, and some useful insights for anyone new to excavator operations.
The Setup
I was working with a standard mid-sized excavator, and the goal was to try digging in various conditions and see how the machine performed. I had some basic objectives in mind: get a feel for the controls, test digging in different types of soil, and see how the machine handles different digging angles.
First Impressions
Right off the bat, I could tell that the machine had a lot of power. Even though I was just getting started, it was easy to feel the responsiveness of the hydraulics and the digging capability of the bucket. The excavator felt smooth and easy to control, though it does take some practice to get the movements fluid and precise.
Digging in Different Conditions
I started by working in relatively soft soil, and the excavator had no trouble at all. The bucket dug right in, and I was able to move material quickly. However, things got a bit trickier when I started working with harder ground. I had to adjust my digging technique, applying more pressure and adjusting my digging angle.
One thing I noticed was the importance of the machine’s balance and how it changes depending on the type of material you’re digging through. With softer soil, I didn’t need to adjust much, but with tougher materials, I had to be more mindful of the machine’s stability.
Learning the Controls
For someone who’s not yet fully familiar with excavator controls, there’s a bit of a learning curve. I spent some time getting comfortable with the joysticks for the boom, arm, and bucket. At first, I had a hard time getting the timing right, especially when trying to coordinate multiple functions at once. But after a little practice, I was able to get a better feel for how to move the bucket smoothly and dig efficiently.
Key Takeaways - Practice Makes Perfect: Excavator operation is all about muscle memory and precision. The more time you spend in the machine, the better you’ll get at making smooth, efficient movements.
- Know Your Ground: Different types of soil and material will affect how your machine performs. Make sure you adjust your digging technique based on what you’re dealing with.
- Stay Balanced: Always be aware of the machine’s stability, especially when digging in tougher conditions. This will help prevent tipping and maintain safety.
Conclusion
Overall, it was a fun and productive evening spent digging with the excavator. While I still have a lot to learn, it’s clear that with more practice, I can refine my skills and make digging easier and more efficient. If you're new to excavators or just getting started, don't be discouraged by the learning curve—keep practicing, and soon enough, you’ll be digging like a pro.
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How to Identify Older Atlas Excavators: User Experience Guide |
Posted by: MikePhua - 06-28-2025, 02:41 PM - Forum: Operator Talking
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For many second-hand excavator buyers, identifying an old machine’s brand and model can be a challenge. This is especially true for older brands like Atlas excavators, which may have been discontinued or are no longer common on the market. Below is a guide with tips and user experiences on how to identify older Atlas excavators.
Background on Atlas Excavators
Atlas excavators were initially produced by Atlas GmbH, a German company that specialized in heavy machinery. Over time, Atlas excavators became a common sight on construction sites, although they are less common today. The brand has built a reputation for solid, reliable machines in various sectors.
Key Points for Identifying Atlas Excavators
To accurately identify an older Atlas excavator, buyers should focus on the following key areas:
- Machine Markings and Serial Numbers
Each Atlas excavator typically has a unique model and serial number located on the frame or engine components. By locating these numbers, users can refer to the manufacturer's support or online databases to find detailed information about the machine. This step is crucial for confirming the machine's manufacturing year and specifications.
- Appearance and Design Features
Atlas excavators have some distinctive visual characteristics, such as large track bases and unique hydraulic arm designs. By looking at these features, one can often get a rough idea if the machine is an Atlas model.
- Hydraulic System and Engine
Atlas excavators are usually equipped with reliable hydraulic systems and engines. Examining the hydraulic lines and engine layout can help further confirm the brand and model. Atlas machines often use specific brands of hydraulic components and engines, which can be recognized with some knowledge.
- Machine History and Maintenance Records
If possible, obtaining the machine’s maintenance and repair records can be a huge help. A well-maintained machine usually means it’s in good working condition, while a machine with a history of repairs or poor maintenance should be approached with caution.
Common Challenges in Identification
When trying to identify older Atlas excavators, some buyers have mentioned that they encountered situations where the original labels or markings were unclear or missing. Because older machines may have undergone numerous repairs or modifications, the original identification labels could have been worn off or replaced. In some cases, local areas may lack comprehensive Atlas support or technical documentation, so buyers often need to seek help from other avenues, such as expert forums or experienced technicians.
Conclusion
Identifying an older Atlas excavator can be tricky, especially if the machine has undergone multiple modifications or repairs. However, by carefully checking the machine’s serial numbers, appearance, hydraulic system, and maintenance records, buyers can accurately confirm the machine’s brand and model. Additionally, seeking expert help or consulting other Atlas machine owners’ experiences can aid in making an informed decision. If these steps are followed, buying an Atlas excavator remains a solid choice, particularly in terms of cost-effectiveness and machine reliability.
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Choosing the Right 12-18k lb Excavator: Options and Considerations |
Posted by: MikePhua - 06-28-2025, 02:38 PM - Forum: Operator Talking
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When looking for a used excavator in the 12-18k lb weight class, there are several factors to consider to ensure you select the best machine for your needs. Users discussing their options shared insights and advice that can guide potential buyers.
Popular Brands and Models
Several reputable brands have offerings in this weight range. Some of the most commonly mentioned models include:
- Kubota KX161: Known for its reliability, this model is often praised for its compact size and ease of operation, making it an excellent choice for both residential and commercial work.
- Case CX130: Another frequently recommended option, particularly for those who need a balance between power and fuel efficiency. This model is noted for its durability and effective hydraulics.
- Komatsu PC138US: A larger machine in the 12-18k lb category, it offers powerful lifting and digging capabilities, making it suitable for heavier tasks while maintaining reasonable maneuverability.
- Cat 303.5E CR: Compact and versatile, this model is ideal for tight spaces, offering great digging depth and reach while maintaining good fuel economy.
Key Considerations
When deciding between models, potential buyers should consider the following:- Condition of the Equipment: Always prioritize a thorough inspection of any used machine. Common issues include hydraulic leaks, wear on the undercarriage, and engine performance. It's recommended to ask for service records and ensure the machine has been well-maintained.
- Size and Reach: Ensure the excavator meets the job requirements in terms of digging depth and reach. While a compact model is great for tight spaces, a slightly larger one may be necessary for more extensive projects.
- Hydraulic Power: Hydraulics are crucial for the efficiency of an excavator. Look for models with strong hydraulic systems that allow for faster cycle times and more precise movements.
- Price vs. Value: While it might be tempting to go for the cheapest option, make sure the price reflects the machine's overall condition and long-term value. Paying a little more upfront for a well-maintained model can save significant repair costs down the line.
Conclusion
In the 12-18k lb excavator class, several excellent options are available, each with its strengths. Whether you prioritize compactness, power, or efficiency, it's crucial to assess each machine based on your specific needs. Additionally, always verify the machine’s history and condition before making a purchase to ensure you get the best value for your investment.
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Online Service Manuals: How to Find the Right Manual for Your Equipment |
Posted by: MikePhua - 06-28-2025, 02:36 PM - Forum: Operator Talking
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In today's world of equipment maintenance and repairs, online service manuals have become an essential resource for many users. One user shared their experience in finding service manuals for equipment, offering practical advice on utilizing online resources.
Many equipment manufacturers offer online access to service manuals, which makes it incredibly convenient for users to perform maintenance and repairs. Service manuals typically include detailed technical specifications, repair instructions, parts diagrams, and troubleshooting information, significantly improving the efficiency and accuracy of repair work. For older equipment that is no longer in production, while the manufacturer's website might not offer the most recent manuals, you can still find manuals for older models through dedicated online resources.
In addition, some third-party websites provide access to downloadable service manuals. After registering on these sites, users can search for manuals by equipment model. Some websites offer free downloads, while others require a subscription to access the full content of the manual.
One key piece of advice users offered is to ensure you have the correct model number and production year when searching for a manual. An incorrect version of the manual may lead to mistakes or an inability to resolve equipment issues.
In summary, using online platforms to obtain service manuals has become the preferred method for more and more equipment users. This not only provides great convenience for repair technicians but also saves a lot of time and money.
If you're looking for a service manual for your equipment, start by checking the manufacturer's official website to see if they offer an electronic version. Alternatively, third-party websites and forums may have shared resources from other users.
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Best Places to Buy Buckets with TAG Couplers in the Pacific Northwest |
Posted by: MikePhua - 06-28-2025, 02:34 PM - Forum: Equipment Parts , Attachments & Tools
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A user recently reached out seeking recommendations for purchasing a cleanup/grading bucket for their 26G excavator equipped with a TAG coupler. The query was directed towards finding a reliable local supplier in the greater Seattle area.
One suggestion was Kitsap Tractor Sales. Although the user had not personally visited the store, they shared that their Yanmar ViO 27-2 came with a sticker from this business on the boom. Kitsap Tractor Sales appears to be a reputable name for purchasing equipment or parts, based on this recommendation.
However, there was some confusion around the term TAG coupler. One user commented that they were unfamiliar with the term. They explained that their Yanmar excavator uses a small hydraulic cylinder between the cross pins, which is controlled from the seat. This setup allows for quick bucket changes in seconds and has been in use since 2004, suggesting a more traditional hydraulic quick coupler system rather than a TAG-style coupler.
For those looking to purchase buckets, the greater Seattle area seems to have reliable suppliers like Kitsap Tractor Sales, but it’s always important to clarify the specific coupler type to ensure compatibility with the equipment.
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SANY SY65C Excavator User Review |
Posted by: MikePhua - 06-28-2025, 01:55 AM - Forum: Operator Talking
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Old Tao, an experienced excavator operator, entered the excavator industry in 2005. Starting with a Shandong Huaxin agricultural wheeled excavator, he later purchased several machines, including the SANY SY65C and Caterpillar 305CR excavators. In addition to operating the machines, Old Tao also serves as the accountant and secretary for his village. After a busy day, he often shares his experiences and insights on forums with other excavator enthusiasts. Today, we’ll take a closer look at his experience with the SANY SY65C compact excavator.
Purchase Information
Old Tao purchased his SANY SY65C excavator on November 19, 2008, from the Anhui SANY dealer, Hefei Xiangyuan Company. The total price was 370,000 RMB, with a down payment of 109,000 RMB, financed over three years. At the time, he considered several other models, including the Komatsu PC60, Hitachi ZX60, and Kubota KX161, but ultimately chose the SANY SY65C. According to Old Tao, the key reasons for his decision were the excavator's speed, fuel efficiency, and the good reputation of SANY’s Anhui dealership.
Work Conditions
Unlike the Beijing-based users we've previously interviewed, Old Tao primarily works in his hometown area, handling tasks such as rural housing foundation digging, agricultural water conservancy projects, and municipal construction. The work conditions are more rural, with a variety of local construction projects.
Work Efficiency
The SANY SY65C performs excellently in daily tasks, including leveling, trenching, and loading. Its speed and performance are on par with imported compact excavators, which has helped Old Tao accumulate a solid customer base in his local area. He takes pride in the machine's efficiency, which helps him secure more jobs.
Machine Performance and Issues
Old Tao reports that the engine and hydraulic system of his SY65C have never experienced major issues. However, he did encounter a few minor problems during its operation:
- At around 2,200 hours, the idler wheel broke. Due to the heavy workload, Old Tao didn’t replace it immediately, which led to louder noise during travel.
- There was an issue with the display screen, which was replaced for free by the dealer.
- The fuel tank’s oil level sensor malfunctioned and was also replaced free of charge.
- The travel motor was replaced for free.
Apart from these minor issues, the machine has remained reliable, and the replacement process was quick, which Old Tao greatly appreciated.
Fuel Consumption
When operating the excavator, Old Tao usually uses 7 throttle notches, resulting in a fuel consumption of around 4.2 liters per hour. He considers this relatively fuel-efficient compared to other excavators in the same class. He also emphasizes the importance of using higher throttle settings to protect the engine, as prolonged low throttle usage can lead to engine damage. He compares it to driving a car in a low gear constantly, which could cause wear and tear over time. By using the appropriate throttle setting, he ensures the longevity of his machine.
After-Sales Service and Parts
Old Tao is highly satisfied with the after-sales service provided by SANY’s Anhui dealer, Hefei Xiangyuan. He describes their service as responsive, enthusiastic, and reliable. He also appreciates SANY's "Service Thousands of Miles" campaign, which further strengthens his confidence in the company’s commitment to customer care. Regarding parts, Old Tao consistently uses genuine SANY parts purchased from the dealer, as he believes this ensures the quality and longevity of his equipment.
Improvement Suggestions
During the interview, Old Tao mentioned that he recently saw the new version of the SY65C and was pleased to see that many of the small issues with his machine had been addressed in the updated model. He was impressed with SANY’s quick improvements and innovation. He also shared that he is currently considering purchasing a 5-ton excavator, with the SANY SY55 being his primary choice.
Summary
Old Tao's experience with the SANY SY65C has been largely positive, with no major issues to report. The machine's work efficiency and fuel economy are excellent, and it compares favorably to Korean brands in the same class. More importantly, the high-quality after-sales service provided by SANY’s Anhui dealership has earned him great satisfaction. This strong after-sales support has contributed to the success of SANY excavators in his local market. We will continue to follow Old Tao’s experience and provide real-world insights for those considering purchasing the SANY SY65C.
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Case CX55B Excavator User Report |
Posted by: MikePhua - 06-27-2025, 11:01 PM - Forum: Operator Talking
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The user, Mr. Liang, is from Jixian, Tianjin, and entered the excavator industry in 2002. Initially, he worked with a tractor-converted agricultural excavator. "It broke down frequently, but over time, I became familiar with the machine's workings, which laid the foundation for my future experience in excavator operation and management," says Mr. Liang. Over the years, his family ventured into the excavator rental business, and by 2004, they had purchased multiple units, including one Kubota, one Komatsu, and 17 Case excavators, making them a major user of excavators in the region.
Purchase Experience
In 2004, after earning his first profits from the agricultural excavator, Mr. Liang partnered with relatives to buy a 5-ton foreign brand excavator. However, this machine experienced track issues, and when negotiating with the Beijing dealer, the experience was unsatisfactory. Dissatisfied with the dealer's customer service, Mr. Liang decided to purchase his second excavator from Case, focusing on the CX55B model, which was not yet common in the market. The machine’s imported status, excellent build quality, and the professional service from the Case Beijing dealer convinced him to make the purchase. Mr. Liang emphasizes that besides product quality, the dealer’s customer care and willingness to help customers with flexible policies played a crucial role in his decision.
Working Conditions
Mr. Liang’s excavators don’t typically handle large-scale projects, focusing instead on smaller, scattered jobs in industries like telecommunications, gas, water utilities, and municipal construction. The primary work involves trenching, leveling, and occasional breaking tasks. Since he didn’t purchase the optional breaker pipeline, the machine hasn’t been fitted with a breaker.
Work Efficiency
Mr. Liang is satisfied with the Case CX55B's work efficiency. He attributes this to three key features:
- Zero Tail Swing
The Case CX55B's zero-tail-swing feature proved invaluable in tight urban spaces. Many tasks in city areas require maneuverability, and while other machines with rear tails struggle, the CX55B performs well in confined spaces.
- Rubber Tracks
Mr. Liang chose rubber tracks for this model, which proved beneficial for working in residential areas. Steel tracks can create excessive noise and damage lawns or curbs, but the rubber tracks allow for quieter operations and protect the surfaces in sensitive environments.
- Arm Offset
The arm offset function of the Case CX55B is especially useful when working along walls, a common task in municipal and telecommunications projects. This feature significantly increased Mr. Liang’s job efficiency and made him more competitive when bidding for projects.
Fuel Consumption
For trenching tasks, the fuel cost for the Case CX55B is about 180-190 RMB per shift (at 1500 rpm). In comparison to other machines in the same size range, this fuel consumption is fairly average.
After-Sales Service
The after-sales service provided by Case has been largely positive. Any issues that arose were usually addressed on the same day, and technicians responded quickly to resolve problems.
Drawbacks
While Mr. Liang is generally satisfied with the machine, he did point out the following issues:
- Air Conditioning Failure
After approximately 1,000 hours of use, the air conditioning system stopped functioning correctly. The cooling effect was inadequate, which caused significant discomfort during work, especially in the summer. With the windows closed due to the dusty environment, the lack of air conditioning made the work environment unbearable, impacting both work efficiency and operator safety.
- Bucket Issues
Mr. Liang mentioned that the bucket, initially used without issue, developed cracks after only 200 hours of work. He suspects that the bucket may have been locally manufactured, which led to the premature damage. Eventually, he had to reinforce the bucket himself.
Overall Evaluation
Overall, Mr. Liang is quite satisfied with the Case CX55B. He finds the imported machine to be durable and reliable. While there are some issues with the air conditioning and the bucket, Mr. Liang is confident in the machine's performance. He hopes the manufacturer will address these problems and reduce the costs of certain spare parts, which would make the Case CX55B an even more attractive option for potential buyers.
About Case
Case Construction Equipment has a history spanning over 160 years, founded by J.I. Case. Beginning in the late 19th century with steamrollers and graders, Case has grown into one of the world’s leading manufacturers of construction equipment. Today, Case offers 15 product lines and over 90 models, providing solutions for some of the world’s most challenging work environments. With a presence in over 160 countries, Case continues to deliver innovative construction products and services to a global customer base.
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User Review: Yuchai YC60-8 Excavator Performance |
Posted by: MikePhua - 06-27-2025, 10:03 PM - Forum: Operator Talking
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Mr. Wang, a user from Henan province who works in construction in Beijing, purchased the Yuchai YC60-8 excavator in 2010. As a regular member of the Yuchai machinery user community in Beijing, Mr. Wang has shared his experience with the machine, focusing on its overall performance, fuel consumption, and issues faced during usage.
Basic Information
The Yuchai YC60-8 is one of the best-selling models from Yuchai Heavy Industry and an upgraded version of the widely-used YC60-7. The machine has received recognition in the industry, having applied for 12 patents and won the "Guangxi Science and Technology Progress Award" and the "Third Prize of the China Machinery Industry Science and Technology Award." In 2010, it was ranked first in sales for excavators of the same tonnage in the domestic market.
Specifications: - Operating Weight: 5,800 kg
- Engine Model: Yuchai YC
- Power: 45 kW / 2,200 RPM
- Bucket Capacity: 0.22 m³
- Dozer Blade: Standard
- Breaker Line: Optional
Purchase Information
Mr. Wang purchased the Yuchai YC60-8 excavator in March 2010, paying in full for the machine at a price of 330,000 RMB. He chose Yuchai based on the experiences of his friends, who were already using Yuchai excavators and praised their performance. Moreover, the price was more affordable compared to imported brands.
Working Conditions
The YC60-8 is primarily used for trenching in municipal and telecommunications projects, as well as some loading and leveling work. Since the machine did not come with the optional breaker line, it has not been fitted with a breaker.
Fuel Consumption
For trenching operations, the fuel consumption is about 170-180 RMB per shift. According to Mr. Wang’s operator, Xiao Li, this fuel consumption is considered average when compared to other machines in the same category working together.
Machine Performance
According to both Mr. Wang and the operator Xiao Li, the YC60-8 performs well, particularly considering it has only been used for 300 hours. The machine remains in excellent condition, and its digging power and speed are superior to other domestic brands working in the same area.
Drawbacks
While the overall performance of the YC60-8 is good, Xiao Li, the 90s-born operator, pointed out a few areas where the machine could improve:
- Limited Cabin Space: The YC60-8 is considered to have a medium-sized body compared to other excavators in its class, but the cabin design feels cramped. This makes it uncomfortable for operators, especially during long hours of work.
- Poor Sealing: The excavator’s poor sealing leads to dust and noise entering the cabin. After a day’s work, operators often end up covered in dust. Xiao Li suggested that the manufacturer could improve the sealing system to enhance the work efficiency and comfort of the operator.
- Ineffective Air Conditioning: Since the purchase, the air conditioning system has not functioned correctly. It fails to provide adequate cooling, and due to poor sealing, the little cool air produced escapes from the cabin. As a result, Xiao Li had to buy an external fan as a substitute for the air conditioning system.
After-Sales Service
Mr. Wang expressed dissatisfaction with the after-sales service provided by Yuchai's Beijing dealership. Within the first month of use, the machine developed an issue with the arm cylinder, which naturally dropped. When Mr. Wang contacted the after-sales service, the response was that this was a normal occurrence. This led to Mr. Wang’s frustration, and he even threatened to block the dealership’s door if they did not recognize it as a fault. After this confrontation, the dealership acknowledged the issue and promised to repair the fault.
Conclusion
Overall, Mr. Wang is satisfied with the performance of the Yuchai YC60-8, particularly for a domestic brand. However, he hopes that the manufacturer and dealership can improve their after-sales service and take user feedback into consideration. As the machine is an important asset for his business, worth over 300,000 RMB, he wishes that the design and manufacturing of domestic excavators would catch up with foreign brands. Mr. Wang concluded that if the issues mentioned are addressed, he would choose a domestic excavator again for his next purchase.
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