06-27-2025, 11:01 PM
The user, Mr. Liang, is from Jixian, Tianjin, and entered the excavator industry in 2002. Initially, he worked with a tractor-converted agricultural excavator. "It broke down frequently, but over time, I became familiar with the machine's workings, which laid the foundation for my future experience in excavator operation and management," says Mr. Liang. Over the years, his family ventured into the excavator rental business, and by 2004, they had purchased multiple units, including one Kubota, one Komatsu, and 17 Case excavators, making them a major user of excavators in the region.
Purchase Experience
In 2004, after earning his first profits from the agricultural excavator, Mr. Liang partnered with relatives to buy a 5-ton foreign brand excavator. However, this machine experienced track issues, and when negotiating with the Beijing dealer, the experience was unsatisfactory. Dissatisfied with the dealer's customer service, Mr. Liang decided to purchase his second excavator from Case, focusing on the CX55B model, which was not yet common in the market. The machine’s imported status, excellent build quality, and the professional service from the Case Beijing dealer convinced him to make the purchase. Mr. Liang emphasizes that besides product quality, the dealer’s customer care and willingness to help customers with flexible policies played a crucial role in his decision.
Working Conditions
Mr. Liang’s excavators don’t typically handle large-scale projects, focusing instead on smaller, scattered jobs in industries like telecommunications, gas, water utilities, and municipal construction. The primary work involves trenching, leveling, and occasional breaking tasks. Since he didn’t purchase the optional breaker pipeline, the machine hasn’t been fitted with a breaker.
Work Efficiency
Mr. Liang is satisfied with the Case CX55B's work efficiency. He attributes this to three key features:
For trenching tasks, the fuel cost for the Case CX55B is about 180-190 RMB per shift (at 1500 rpm). In comparison to other machines in the same size range, this fuel consumption is fairly average.
After-Sales Service
The after-sales service provided by Case has been largely positive. Any issues that arose were usually addressed on the same day, and technicians responded quickly to resolve problems.
Drawbacks
While Mr. Liang is generally satisfied with the machine, he did point out the following issues:
Overall, Mr. Liang is quite satisfied with the Case CX55B. He finds the imported machine to be durable and reliable. While there are some issues with the air conditioning and the bucket, Mr. Liang is confident in the machine's performance. He hopes the manufacturer will address these problems and reduce the costs of certain spare parts, which would make the Case CX55B an even more attractive option for potential buyers.
About Case
Case Construction Equipment has a history spanning over 160 years, founded by J.I. Case. Beginning in the late 19th century with steamrollers and graders, Case has grown into one of the world’s leading manufacturers of construction equipment. Today, Case offers 15 product lines and over 90 models, providing solutions for some of the world’s most challenging work environments. With a presence in over 160 countries, Case continues to deliver innovative construction products and services to a global customer base.
Purchase Experience
In 2004, after earning his first profits from the agricultural excavator, Mr. Liang partnered with relatives to buy a 5-ton foreign brand excavator. However, this machine experienced track issues, and when negotiating with the Beijing dealer, the experience was unsatisfactory. Dissatisfied with the dealer's customer service, Mr. Liang decided to purchase his second excavator from Case, focusing on the CX55B model, which was not yet common in the market. The machine’s imported status, excellent build quality, and the professional service from the Case Beijing dealer convinced him to make the purchase. Mr. Liang emphasizes that besides product quality, the dealer’s customer care and willingness to help customers with flexible policies played a crucial role in his decision.
Working Conditions
Mr. Liang’s excavators don’t typically handle large-scale projects, focusing instead on smaller, scattered jobs in industries like telecommunications, gas, water utilities, and municipal construction. The primary work involves trenching, leveling, and occasional breaking tasks. Since he didn’t purchase the optional breaker pipeline, the machine hasn’t been fitted with a breaker.
Work Efficiency
Mr. Liang is satisfied with the Case CX55B's work efficiency. He attributes this to three key features:
- Zero Tail Swing
The Case CX55B's zero-tail-swing feature proved invaluable in tight urban spaces. Many tasks in city areas require maneuverability, and while other machines with rear tails struggle, the CX55B performs well in confined spaces.
- Rubber Tracks
Mr. Liang chose rubber tracks for this model, which proved beneficial for working in residential areas. Steel tracks can create excessive noise and damage lawns or curbs, but the rubber tracks allow for quieter operations and protect the surfaces in sensitive environments.
- Arm Offset
The arm offset function of the Case CX55B is especially useful when working along walls, a common task in municipal and telecommunications projects. This feature significantly increased Mr. Liang’s job efficiency and made him more competitive when bidding for projects.
For trenching tasks, the fuel cost for the Case CX55B is about 180-190 RMB per shift (at 1500 rpm). In comparison to other machines in the same size range, this fuel consumption is fairly average.
After-Sales Service
The after-sales service provided by Case has been largely positive. Any issues that arose were usually addressed on the same day, and technicians responded quickly to resolve problems.
Drawbacks
While Mr. Liang is generally satisfied with the machine, he did point out the following issues:
- Air Conditioning Failure
After approximately 1,000 hours of use, the air conditioning system stopped functioning correctly. The cooling effect was inadequate, which caused significant discomfort during work, especially in the summer. With the windows closed due to the dusty environment, the lack of air conditioning made the work environment unbearable, impacting both work efficiency and operator safety.
- Bucket Issues
Mr. Liang mentioned that the bucket, initially used without issue, developed cracks after only 200 hours of work. He suspects that the bucket may have been locally manufactured, which led to the premature damage. Eventually, he had to reinforce the bucket himself.
Overall, Mr. Liang is quite satisfied with the Case CX55B. He finds the imported machine to be durable and reliable. While there are some issues with the air conditioning and the bucket, Mr. Liang is confident in the machine's performance. He hopes the manufacturer will address these problems and reduce the costs of certain spare parts, which would make the Case CX55B an even more attractive option for potential buyers.
About Case
Case Construction Equipment has a history spanning over 160 years, founded by J.I. Case. Beginning in the late 19th century with steamrollers and graders, Case has grown into one of the world’s leading manufacturers of construction equipment. Today, Case offers 15 product lines and over 90 models, providing solutions for some of the world’s most challenging work environments. With a presence in over 160 countries, Case continues to deliver innovative construction products and services to a global customer base.
